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Frequently Asked Questions

Top Questions

Do we need to bring coffee?

Each cabin has a coffee maker and starter supply of coffee filters, however, we don’t supply coffee so you definitely should stop and pick some up on the way or bring it with you.  A few of our cabins have Keurig coffee makers and if so we do provide a few starter coffee k-cups for you.  The individual cabin listing will notate if a Keurig coffee maker is included.

We also do not supply any sweeteners or creamers, so we do suggest bringing these items as well if needed.

Do you offer a late check in?

We do a remote no contact check in.  Meaning we text you a door code when the cabin is ready and you go directly to the cabin.   There is NO check in office.  Given this we don’t need to coordinate the picking up of keys or going to an office late at night – instead, for your convenience you can arrive any time after your cabin is ready and you will have access to the cabin once the code is issued.

On the day prior to check in we will request from you a target check in time (we will send you a text and an email to confirm this).  We do kindly request that you respond with your estimated arrival time so our customer service team can ensure you have made it to the cabin.

Is there a check in office? Can I do a no contact check in?

We do not have a check in office.  We do a remote no contact check in – meaning we text you a door code when the cabin is ready and you go directly to the cabin.   There is NO check in office.  Given this we don’t need to coordinate the picking up of keys or going to an office late at night – instead, for your convenience you can arrive any time after your cabin is ready and you will have access to the cabin once the code is issued.  When your cabin is ready we will issue you a door code via text message – so it’s really important we get your cell phone number.

On the day prior to check in we will request from you a target check in time (we will send you a text and an email to confirm this).  We do kindly request that you respond with your estimated arrival time so our customer service team can ensure you have made it to the cabin.

Should I bring DVD’s for the Home Theater system?

Each home theater system includes a blu-ray player connected to the projector and sound system.  There is a Redbox at the nearby grocery stores, however, we do suggest bringing DVD’s that you may want to watch during your stay as availability can be limited at the Redbox.

What time is check in / check out?

We target a check-in time of 3pm, however, it is not guaranteed given cleaning and maintenance issues sometimes limit our ability to have it safe, clean and ready for your arrival at that time.   We notify you the day of check in when the cabin is ready and once ready you can go directly to your cabin.   Should the cabin not be ready by 3pm we will provide advanced notice for you with a target ready time.  95%+ of our cabins are ready at or before 3pm, we do suggest you plan for a 3pm check in but make arrangements to spend time to get groceries or other items you may need should the cabin not be ready at 3.

Check out is at 10am.  This allows us the time necessary to prepare the cabin for the next guests.   In some instances we can offer a late check-out, but we normally are not prepared to offer this until the day before checking out.

Do you provide Cribs, High Chairs or Wheelchairs?

No, however, these can be rented for a fee from Carousel Kids at 865-430-5000.

Do you provide daily housekeeping service?

We only provide housekeeping service at check out, however, each cabin is equipped with a washer/dryer and dishwasher as well as a starter supply of laundry detergent, dish soap, and dishwasher detergent. We can accommodate cleaning of the cabin during your stay at your request for an extra fee.

Is there a grocery store nearby?

Absolutely. There is a “Food City” grocery store located on highway 321 (the parkway) that is approximately 5 minutes from the resort property. It is a major shopping center and offers a pharmacy, bakery, deli and video rentals.

Are your cabins pet friendly?

Some of our rental units allow for pets and they are indicated as such on our web site listings. Many guests have pet allergies and as such pets are prohibitied from non-pet friendly cabins. Please keep in mind each rental unit is an individually owned investment property, so please be courteous and treat the unit as you would your own, and make sure your pets do as well. There is a $50 pet fee per animal staying in the rental unit. Dogs over 50 pounds are not permitted. The following breeds are not permitted in cabins or anywhere on the property at any time: Pit Bulls & Staffordshire Terriers, Doberman Pinschers, Rottweilers, German Shepherds, Chows, Great Danes, Presa Canarios, Akitas, Alaskan Malamutes, Siberian Huskies, Wolf-hybrids.

Is Wireless Internet Available?

Yes, each cabin is equipped with free wireless internet.

Cabin Info and Details

Are linens and towels included?

Yes, each cabin includes sheets & towels, extra blankets and a washer and dryer with 1 starter pack of laundry detergent.

Is there phone service in the cabin?

Yes, the cabins are equipped with phones that have unlimited local and long distance service.

Do you offer discount Attraction tickets?

Unfortunately we do not, but you can purchase discounted tickets at one of the many visitor centers in town or on your way into town.

What common items are not included in the Kitchens?

Unfortunately we do not provide:

  • spices,
  • aluminum foil,
  • plastic wrap and
  • condiments.
What Kitchen Items are included?

The kitchen is equipped with dishes, place settings, glassware and coffee cups. A core set of cooking utensils and pots & pans is also included. A blender, coffee maker, toaster and mixer as well as mixing bowls are also included in the cabin inventory.

What do you include with the cabin?

A starter supply of toilet paper, paper towels, trash bags, hand soap, dishwasher detergent, dish soap and laundry detergent are provided. If you are staying for more than 2 or 3 days you will probably need to bring an extra supply of these items.

Are hair dryers included?

Hair dryers are not included. You should bring your own hairdryer, curling irons and other similar items as we do not provide these.

Pet Policy

Pet Policy

Some of our rental units allow for pets and they are indicated as such on our web site listings. Many guests have pet allergies and as such pets are prohibited from non-pet friendly cabins. Please keep in mind each rental unit is an individually owned investment property, so please be courteous and treat the unit as you would your own, and make sure your pets do as well. There is a $50 pet fee per animal staying in the rental unit. Dogs over 50 pounds are not permitted.

The following breeds are not permitted in cabins or anywhere on the property at any time:

-Pit Bulls,
-Staffordshire Terriers,
-Doberman Pinschers,
-Rottweilers,
-German Shepherds,
-Chows,
-Great Danes,
-Presa Canarios,
-Akitas, Alaskan Malamutes,
-Siberian Huskies,
-Wolf-hybrids.

There is a $50 fee per pet, you can click here for a list of Pet Friendly Cabins.

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